News / Press Releases
TimeKM™ Announces VOIP for Cisco
Montreal - January 28, 2009 - PensEra Knowledge Technologies is pleased to announce the addition of Extend - VOIP for Cisco to its suite of products, further extending the TimeKM™ capture environment for lawyers.
TimeKM Extend - VOIP for Cisco, an enterprise time tracking solution for service professionals, allows law offices to capture more time with less effort at the moment services are being delivered. By tracking client calls contemporaneously - whether inbound or outbound - law firms can add credibility to their client relationships and increase their bottom line. Because a high percentage of billable time originates from client voice communications, TimeKM Extend - VOIP for Cisco virtually eliminates lost time and misdirected call logging.
Unified Communications is an emerging technology delivering major benefits specifically for professional service organizations, like law firms. Unified Communications lets firms create adaptive workspaces that build productivity, business agility, security, and deliver competitive advantage. "It is the most natural fit for contemporaneous time tracking ever seen in the legal industry," says Peter Zver, CEO of PensEra Knowledge Technologies. As such TimeKM realized early the need for addressing this platform.
TimeKM Extend - VOIP intercepts calls directly on IP Phones, and begins to capture and track calls for billing the moment services are delivered. Attorneys can capture the call as billable activity, assign a case or matter ID, and track the call duration for later reporting - thereby capturing and reporting billable time quicker and with less effort than traditional paper timesheets.
TimeKM's development philosophy is to create an environment for contemporaneous time capture that engages the modern professional wherever and however he/she works. This means providing both accessibility and usability that does not disrupt the professional in his/her normal work process. The TimeKM Extend - VOIP for Cisco offering is a natural fit that clearly builds on PensEra's philosophy, supports the way the legal professionals work, and extends the law firm's ability to continuously offer more capture opportunities on the new generation of technology platforms.
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